Privacy Policy

Service Name: HiRoom

Company: MATCHLINK PTE. LTD.

Contact: matchlink.official@gmail.com

Effective Date: June 30, 2026

This Privacy Policy explains how MATCHLINK PTE. LTD. ("MATCHLINK," "Company," "we," "us," or "our") collects, uses, discloses, stores, transfers, and protects personal data when you access or use HiRoom and any related websites, mobile applications, products, features, content, and services that link to this Privacy Policy (collectively, the "Service").

By accessing or using the Service, you acknowledge that your personal data will be handled as described in this Privacy Policy. If you do not agree, please do not use the Service.

1. Scope

This Privacy Policy applies to personal data processed by MATCHLINK in connection with the Service.

This Privacy Policy does not apply to third-party websites, platforms, SDKs, services, payment processors, app stores, or content that we do not own or control. Those third parties may process your data under their own privacy policies.

2. Personal Data We May Collect

The categories of personal data we collect depend on how you use the Service, the features available in your region, your device settings, and the information you choose to provide.

2.1 Account and Profile Information

We may collect information such as:

  1. name, nickname, username, or display name;
  2. email address, phone number, or other contact details;
  3. password or authentication credentials;
  4. profile photo, avatar, biography, interests, preferences, or settings;
  5. account status, registration date, login records, and account identifiers.

2.2 User Content

We may collect content that you create, upload, publish, submit, or share through the Service, such as:

  1. posts, comments, captions, text, photos, images, and other media;
  2. metadata associated with content, such as upload time, file type, and related technical information;
  3. reports, feedback, support requests, and communications with us.

If you choose to upload photos or other media, you are responsible for ensuring you have the right to share them and that they do not contain personal data of others without proper authorization.

2.3 Device Permissions and Photos

The Service may request access to selected device permissions, such as photo library access, only where needed to provide features you choose to use. For example, HiRoom may use selected photos only when you choose to publish posts with images.

We do not access your full photo library unless your device operating system and your permission settings allow it, and only to the extent needed for the feature you use. You can manage permissions through your device settings.

2.4 Usage and Technical Information

We may collect technical and usage information, such as:

  1. device model, operating system, app version, language, time zone, and device settings;
  2. IP address, network information, approximate location derived from IP address, and carrier information;
  3. log data, crash data, diagnostic data, performance data, and security events;
  4. pages, screens, features, buttons, posts, links, or content you interact with;
  5. dates and times of access, session duration, referring URLs, and similar analytics data.

2.5 Location Information

We may process approximate location information, such as location inferred from your IP address, to provide security, localization, analytics, or compliance functions.

If the Service offers features that require precise location, we will request your permission before collecting precise location data where required by law or platform rules. You may disable location permissions through your device settings.

2.6 Payment and Transaction Information

If paid features are offered, purchases may be processed by app stores or payment providers. We may receive transaction records, subscription status, product identifiers, purchase time, renewal status, and related information, but we generally do not receive full payment card details from third-party payment processors.

2.7 Information from Third Parties

We may receive information from third parties, such as:

  1. app stores and payment processors;
  2. authentication providers if you use third-party login;
  3. analytics, crash reporting, anti-fraud, security, hosting, and infrastructure providers;
  4. other users who interact with you or submit reports involving your account or content;
  5. public sources, where permitted by law.

3. How We Use Personal Data

We may use personal data for the following purposes:

  1. provide, operate, maintain, and improve the Service;
  2. create, authenticate, secure, and manage accounts;
  3. enable posting, sharing, storage, display, and interaction with User Content;
  4. personalize content, features, settings, and user experience;
  5. process purchases, subscriptions, refunds, and related support;
  6. provide customer support and respond to requests;
  7. send service-related notices, security alerts, updates, and administrative messages;
  8. monitor, analyze, measure, and improve performance, reliability, and usability;
  9. detect, prevent, investigate, and respond to fraud, abuse, spam, security incidents, policy violations, and illegal activity;
  10. moderate content and enforce our User Agreement and community rules;
  11. comply with legal obligations, court orders, regulatory requirements, and lawful requests;
  12. protect the rights, property, safety, and interests of MATCHLINK, users, and the public;
  13. conduct business operations, audits, accounting, corporate transactions, and internal recordkeeping;
  14. send marketing communications where permitted by law and subject to your choices.

4. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following:

  1. Contract: processing is necessary to provide the Service and perform our agreement with you;
  2. Consent: you have given consent, such as for certain device permissions, marketing communications, or optional features;
  3. Legitimate Interests: processing is necessary for our legitimate interests or those of third parties, such as service security, fraud prevention, analytics, product improvement, and business operations, where those interests are not overridden by your rights;
  4. Legal Obligation: processing is necessary to comply with applicable laws, regulations, legal processes, or government requests;
  5. Vital Interests or Public Interest: processing is necessary to protect safety or comply with important public interests where applicable.

5. How We Share Personal Data

We do not sell your personal data in the ordinary sense of exchanging it for money. We may share personal data as described below.

5.1 With Other Users and the Public

Information you choose to publish or share through the Service may be visible to other users or the public depending on your settings and the feature used. This may include your profile information, posts, photos, comments, interactions, and other User Content.

5.2 Service Providers

We may share personal data with vendors, contractors, and service providers that help us operate the Service, such as hosting, cloud storage, analytics, crash reporting, customer support, security, fraud prevention, communications, payment processing, and infrastructure providers.

These providers may process personal data only as needed to provide services to us and subject to appropriate contractual obligations.

5.3 Legal, Safety, and Enforcement

We may disclose personal data if we believe it is reasonably necessary to:

  1. comply with applicable law, regulation, legal process, court order, or government request;
  2. enforce our User Agreement or other policies;
  3. detect, prevent, or address fraud, abuse, security incidents, or technical issues;
  4. protect the rights, property, safety, or interests of MATCHLINK, users, third parties, or the public.

5.4 Corporate Transactions

We may disclose or transfer personal data in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, corporate transaction, or due diligence process.

5.5 With Your Consent or Direction

We may share personal data with third parties when you direct us to do so, authorize the sharing, or use features that require such sharing.

6. International Data Transfers

MATCHLINK PTE. LTD. is based in Singapore. Your personal data may be processed in Singapore and other countries or regions where we, our affiliates, or our service providers operate.

These countries may have data protection laws different from those in your country. Where required by applicable law, we use appropriate safeguards for cross-border transfers, such as contractual protections, transfer impact assessments, or other lawful transfer mechanisms.

7. Data Retention

We retain personal data for as long as reasonably necessary to provide the Service, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, maintain security, prevent fraud or abuse, and support legitimate business operations.

Retention periods may vary depending on the type of data, the feature involved, user settings, legal requirements, and operational needs.

If you delete your account or request deletion, we will take reasonable steps to delete or de-identify personal data associated with your account, unless retention is required or permitted by law, security needs, dispute resolution, fraud prevention, backup systems, or legitimate business purposes.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission, storage, or processing is completely secure. We cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for using secure devices and networks.

9. Your Choices and Rights

Depending on your location and applicable law, you may have rights regarding your personal data, including the right to:

  1. access personal data we hold about you;
  2. correct inaccurate or incomplete personal data;
  3. delete personal data;
  4. restrict or object to certain processing;
  5. withdraw consent where processing is based on consent;
  6. receive a copy of certain personal data in a portable format;
  7. opt out of certain marketing communications;
  8. opt out of certain targeted advertising, sale, or sharing where applicable;
  9. appeal our decision regarding a privacy request where required by law;
  10. lodge a complaint with a data protection authority.

To exercise rights, contact us at matchlink.official@gmail.com. We may need to verify your identity before fulfilling your request. We will respond within the timeframe required by applicable law.

Some rights may be limited by law, security needs, other users' rights, technical feasibility, or our legal obligations.

10. Marketing Communications

If we send marketing communications, you may opt out by following the unsubscribe instructions in the message or by contacting us at matchlink.official@gmail.com.

Even if you opt out of marketing communications, we may still send non-marketing messages, such as account, security, legal, transactional, or service-related notices.

11. Cookies and Similar Technologies

The Service may use cookies, local storage, SDKs, pixels, device identifiers, and similar technologies to operate the Service, remember preferences, authenticate users, improve performance, analyze usage, prevent fraud, and support security.

You may be able to manage cookies and similar technologies through browser settings, device settings, or in-app controls. Disabling certain technologies may affect Service functionality.

12. Analytics, Crash Reporting, and Diagnostics

We may use analytics, crash reporting, and diagnostic tools to understand Service performance, detect errors, improve stability, troubleshoot issues, and maintain security.

Where required by law, we will obtain consent before using analytics or similar technologies that require consent.

13. Advertising and Tracking

If the Service includes advertising or personalized recommendations, we may process data to deliver, measure, and improve ads or content, subject to applicable law and platform rules.

We do not knowingly track users across third-party apps or websites for advertising purposes unless disclosed and permitted by applicable law, platform rules, and user choices.

You may control certain tracking or advertising preferences through your device settings, platform privacy settings, or in-app controls where available.

14. Children's Privacy

The Service is not intended for children under 13 years old, or the minimum age required by the laws of your country or region if that age is higher.

We do not knowingly collect personal data from children below the applicable minimum age. If you believe a child has provided personal data to us without appropriate consent, please contact us at matchlink.official@gmail.com. We will take reasonable steps to delete such data where required by law.

15. Region-Specific Disclosures

15.1 Singapore

Where Singapore's Personal Data Protection Act 2012 applies, we collect, use, disclose, and protect personal data in accordance with applicable obligations, including consent, purpose limitation, notification, access and correction, protection, retention limitation, transfer limitation, and accountability obligations.

You may contact us at matchlink.official@gmail.com for questions, access or correction requests, withdrawal of consent, or complaints regarding personal data.

15.2 European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights under applicable data protection laws, including rights of access, rectification, erasure, restriction, objection, portability, and withdrawal of consent.

Where we rely on legitimate interests, you may request more information about the balancing assessment. Where we transfer personal data internationally, we use lawful transfer mechanisms where required.

You may have the right to lodge a complaint with your local data protection authority.

15.3 California and Certain U.S. States

Depending on your U.S. state of residence, you may have rights to know, access, correct, delete, obtain a copy of, or opt out of certain processing of personal information.

For purposes of applicable U.S. state privacy laws, the categories of personal information we may collect include identifiers, account information, internet or network activity, device information, approximate location, user-generated content, commercial information if purchases are made, and inferences based on Service use.

We do not knowingly sell personal information for money. If any activity is considered a "sale," "sharing," or targeted advertising under applicable law, we will provide required notices and opt-out mechanisms.

We do not knowingly sell or share personal information of users under 16 years old.

16. Automated Decision-Making

We may use automated systems to support security, fraud prevention, spam detection, content moderation, recommendations, ranking, personalization, analytics, and Service operations.

Where required by law, you may have rights related to certain automated decisions that produce legal or similarly significant effects.

17. User Content and Public Information

Please consider carefully before posting personal data or sensitive information through the Service. Content you make public may be viewed, saved, copied, shared, indexed, or otherwise used by others, and we may not be able to control further use by third parties.

18. Account Deletion

If account deletion features are available in the Service, you may use them to request deletion. You may also contact us at matchlink.official@gmail.com.

After receiving a verified deletion request, we will delete or de-identify personal data associated with your account unless retention is required or permitted by law, security, fraud prevention, dispute resolution, backup retention, or legitimate business purposes.

Deletion of your account may not delete content that has already been copied, shared by others, included in backups, retained for legal reasons, or separated from personal identifiers.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you, such as by posting the updated Privacy Policy in the Service, updating the effective date, or providing other notice where required by law.

Your continued use of the Service after the updated Privacy Policy becomes effective means you acknowledge the updated Privacy Policy.

20. Contact Us

If you have questions, requests, complaints, or concerns about this Privacy Policy or our handling of personal data, please contact:

MATCHLINK PTE. LTD.

Email: matchlink.official@gmail.com